However since your GSmartControl report showed some indications that you hard drive may be failing, I would strongly suggest that you make sure that you have your files backed up to another media such as another hard drive, USB drive, or cloud storage. We need to zero in on your freeze up problem. ![]() Answers to my questions about your freeze-ups.After the test completes, click the VIEW OUTPUT button and copy and paste the contents into your next reply to me.Make sure that the TEST TYPE is set to SHORT SELF-TEST.Allow the program to search for and list your hard drive(s). ![]() Navigate to and double click C:\Program Files (86)\gsmartcontrol (select the application and not the Icon).While holding down the Windows Key, tap the letter E.Double click gsmartcontrol.exe and follow the prompts to install the program all the way through the Finish button.Download GSmartControl for Windows and save it to your desktop.Next we need to check to make sure your hard drive is in good working condition. ![]() Can you tell me if the freeze ups are happening at random or do they happen when opening or running any specific software?.I have a few questions about your freeze-ups:
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